![]() It’s likely that you existed twice in an HR system because they were completely independent of each other,” says Amy Frost, Hendrick’s director of IT engineering. "Say you loved your job at Hendrick Lexus in Charlotte, but you decided to move down the street to Hendrick BMW. Transfers were tedious, requiring employees to fill out the required background paperwork all over again. When salespeople get promoted at Hendrick Automotive Grop, they are often transferred not only to a different dealership location, but also to a different business unit. Manual, repetitive processes also bogged down operations and wasted time, ultimately helping individual dealerships recognize the need for a more centralized architecture.Ī centralized solution makes life easier for employees, too. “Technology in automotive retail is changing dramatically, and it’s changing at a pace that some dealers struggle to keep up with,” says Robert Taylor, vice president of information technology at Hendrick Automotive Group. Hendrick also needed a better management system as it continued to adopt more cloud-based technologies and applications. However, the digital age has ushered in a host of new challenges, including inconsistencies in managing provisioning and deprovisioning, securing data, and sharing information across all business operations. The company recognized its individual dealerships’ desire for flexible, individualized human resources operations. Without a cohesive, centralized system, creating consistency and clarity across all dealerships was a major challenge. Hendrick Automotive Group also staffs a relatively small IT team of 52 professionals who manage the 11,000 employee accounts. The company employs nearly 11,000 staff members across multiple business and car brands, from salespeople helping customers on the floor to service technicians performing in-shop vehicle repairs and maintenance. They sell more than 200,000 vehicles annually in addition to the 2.5 million more vehicles that come into Hendrick Automotive Group service centers for warranty support and repairs each year. ![]() Headquartered in Charlotte, North Carolina, the company has more than 130 dealership franchises, collision centers, accessory dealership installers, and support offices offering 27 vehicle brands in 14 different states. Hendrick Automotive Group is the largest, privately-held vehicle retail group in the United States. Hendrick Automotive needed to streamline IT integrations nationwide
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